Viper II-ről minden!
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Bilux #563 This is the response I have gotton from sonicblue. It includes the message on the top of this thread. Read from the bottom up. This is a long string of emails and responses from sonicblue. The ending is not very good. I only hope VIA can support the card now.
Dear Valued Customer,
There are no plans for any further driver updates for any of our video
cards. The graphics division has been sold and is no longer part of
SONICblue. We have no information as to what developments will come from the
new owners, but they will not be updating any drivers for the chipsets on
any of our cards.
Unfortunately, we can not offer a refund for the product. You would have to
return it to the place of purchase for a refund. We can only offer a
warranty exchange for it.
* Please include all previous messages (in text format) for continuation of
support and also ensure your return e-mail address is correct.
Undeliverable messages are deleted.
SONICblue Customer Service/Technical Support
Support Telephone Number: 541-967-2450
Customer Service Telephone Number: 800-468-5846
Sincerely,
Peter R.
TRACKING NUMBER: A00000071656-00000293344
-----Original Message-----
From:
Sent: Wednesday, Feb 7 2001 07:48 PM
To: [email protected]
Subject: Re: Re: Re: Savage 2000 question,
I thankyou for your time, but is there any way you could put me in
contact
with someone that does know? Or pass my message on to them and have them
contact me. I know your company has changed hands and maybe you can't give
me any answers yet. When you do know the answers could you contact me?
Waiting, But hopfuly not forever.
----- Original Message -----
From: "Customer Support"
To:
Sent: Wednesday, February 07, 2001 2:39 PM
Subject: RE: Re: Re: Savage 2000 question,
> Dear Valued Customer,
> Here in technical support, we do not have access to that information as
yet.
> I would keep checking the website as that is where you will find that
> information when it is available.
>
>
> * Please include all previous messages (in text format) for continuation
of
> support and also ensure your return e-mail address is correct.
> Undeliverable messages are deleted.
>
> SONICblue Customer Service/Technical Support
> Support Telephone Number: 541-967-2450
> Customer Service Telephone Number: 800-468-5846
>
> Sincerely,
> Mark J.
>
> TRACKING NUMBER: A00000068265-00000279209
>
> -----Original Message-----
>
>
> From:
> Sent: Monday, Feb 5 2001 05:21 PM
> To: [email protected]
> Subject: Re: Re: Savage 2000 question,
>
> Could you be more specific. I have been given this answer before and
> it
> does not answer my question of "When will the drivers be coming out. Is
any
> work being done with the card. The card still has issues that has not
been
> fixed. My next question. If you can answer it is: If my card is broken
> from the start and you guys can not fix it threw driver support and it has
> to do with the hardware and not the drivers. Can I return my card for the
> value that it was worth at the time I registered it with you guys. I
would
> list the features that are not working, but I feel you know about this
> already. Please respond back with a real answer and not the prewritten
> response I have been receiving. I understand you have thousands of emails
> per day to answer. If your response to my questions needs a few more days
> to get back to me I understand. I brought your products with trust and
> faith in your company. Please dont destroy that. Thankyou for your time.
>
>
>
> ----- Original Message -----
> From: "Customer Support"
> To:
> Sent: Monday, February 05, 2001 4:44 PM
> Subject: RE: Re: Savage 2000 question,
>
>
> > Dear Valued Customer,
> >
> > Given S3's recent announcement that it will be shutting down its Diamond
> > Multimedia board businesses, as well as S3's in-process merger of it
> > graphics chip business with VIA Technologies, S3 has halted development
of
> > next-generation graphics cards.
> >
> > Although we will not be developing new Stealth or Viper products, new
> > reference drivers for graphics cards based upon the Savage 4 and Savage
> 2000
> > chips may be posted in the future on the www.s3graphics.com web site
and,
> of
> > course, we will continue to provide you with technical support and honor
> the
> > 5 year hardware warranty on your Diamond Multimedia graphics card.
Should
> > you need assistance with the installation or use of your Stealth or
Viper
> > graphics board, please go to our web site at www.s3.com. From there you
> can
> > access our FAQ files, a searchable knowledgebase, email forms to submit
> > questions and contact info should you need to call us. Support for
> > SpeedStar cards is provided by the computer manufacturer or system
builder
> > who installed that graphics board in your computer.
> >
> > The Viper II uses the S3 Savage 2000 chipset. The most recent drivers
can
> > be found at:
> >
>
http://www.diamondmm.com/default.asp?menu=support&submenu=S3_Graphic_Chips&i
> > tem=drivers&product=Savage_2000
> >
> >
> > * Please include all previous messages (in text format) for continuation
> of
> > support and also ensure your return e-mail address is correct.
> > Undeliverable messages are deleted.
> >
> > SONICblue Customer Service/Technical Support
> > Support Telephone Number: 541-967-2450
> > Customer Service Telephone Number: 800-468-5846
> >
> > Sincerely,
> > Jeff D.
> >
> > TRACKING NUMBER: A00000066573-00000271608
> >
> > -----Original Message-----
> >
> >
> > From:
> > Sent: Saturday, Feb 3 2001 10:39 PM
> > To: [email protected]
> > Subject: Re: Savage 2000 question,
> >
> > The Viper II video card. Is it still being supported? Are drivers
> > still
> > being made and when will they come out.
> > ----- Original Message -----
> > From: "Customer Support"
> > To:
> > Sent: Saturday, February 03, 2001 8:08 PM
> > Subject: RE: Savage 2000 question,
> >
> >
> > >
> > > Dear Valued Customer,
> > >
> > >
> > > <><><><>
> > > You have inquired about an S3 chipset based product. S3 was primarily
a
> > > chip maker before merging with Diamond. Chips used on
> non-S3/non-Diamond
> > > Multimedia products are supported by the manufacturer of that product,
> not
> > > S3.
> > >
> > > Different companies who use S3 chipsets in their products may choose
to
> > use
> > > some or all of the chip's features. Please contact your video
> > > board/laptop/motherboard/sound card manufacturer for support.
> > >
> > > If you are simply looking for reference drivers for S3 chipset based
> > > products, please check the S3 reference driver page.
> > > http://208.202.167.131/swlib/?license=accept
> > >
> > > If you do have a Diamond Multimedia product which uses an S3 chipset,
> > please
> > > reply to this message being sure to include the Diamond product name
> > > instead of the S3 chipset name.
> > >
> > > (BW 24975)
> > > Thank you for your e-mail. To better serve you, we have responded to
> your
> > > message with a common suggestion. If our suggestion does not resolve
> your
> > > situation, you can receive a support representative response by
replying
> > to
> > > this message.
> > > If possible please be sure to include as much of the following as
> > possible:
> > > Operating System & Version ->
> > > Motherboard make and model ->
> > > Processor type and speed ->
> > > Monitor make and model ->
> > > Primary Video Card ->
> > > Bus type (AGP, PCI) ->
> > > Video driver version ->
> > > Video bios version ->
> > > Other peripherals and add-on cards ->
> > > Description of problem and any other details that would be helpful.
> > Please
> > > be as detailed as possible, including the names of the programs giving
> > > problems and the text of any error messages:
> > >
> > > Sincerely,
> > >
> > > SONICblue
> > > Formerly S3 / Diamond Multimedia.
> > > http://www.diamondmm.com
> > >
> > > <><><>
> > >
> > >
> > > Riovolt:
> > > The next generation of portable CD players.
> > > www.riohome.com
> > >
> > > Be sure to check out the self help tools such as FAQ's the
> > Solution
> > > Library, etc... on our web site, www.diamondmm.com.
> > >
> > > Complete spoken word support for all versions of the Rio 500
> from
> > > AudibleManager 2.5 available now. Download AudibleManager 2.5
at
> > > http://www.audible.com/rio500/software and receive FREE $10
> credit
> > > towards spoken word content!
> > >
> > > Get your family connected with HomeFree phone line networking
> > today!
> > > Link your PC to your kid's MAC-- share files, printers, and
> > Internet
> > > access. Experience intense multi-player gaming at incredible
> > speeds!
> > > Home Free is easy to install and delivers superior performance
> at
> > an
> > > unbelievable price.
> > >
> > > http://www.diamondmm.com
> > >
> > >
> > >
> > > TRACKING NUMBER: A00000066362-00000270809
> > >
> > >
> > >
> > > -----Original Message-----
> > >
> > >
> > > From:
> > > To: [email protected]
> > > Subject: Savage 2000 question,
> > >
> > > Name:
> > > Email Address:
> > >
> > > Product: Savage 2000
> > > OS: windows98
> > > Bus Type:
> > > CPU Type: AMDK7
> > > CPU Speed: 700
> > > O v e r c l o c k e d? no
> > > Motherboard: sd11
> > > Chipset: amd 751
> > > FAQ: No answer found in FAQ.
> > >
> > > Question:
> > > when are the next drivers coming out for my viper II?
> > >
> > >
> > > 2/3/01 4:54:57 PM
> > >
> > >
> > >
> >
>