Informatika és tudomány

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    #4473
    Ha valakit érdekel egy kis szappanopera az EA Supporttal :)

    StephenHi there, Thank you for calling EA Customer Support.My name is Stephen. Do you mind if I ask for your name and to confirm your Email address?

    you Hello Stephen

    youY es sure, my name is x, my mailadress is x

    Stephen Hi Róbert , how can I help you today?

    you I ordered through Origin the game SimCity (Order Number: x). On my Origin account the game is still greyed out, I'm from Hungary. I was billed on 03.03.2013 16:44 with x EUR. My friends in Hungary have access to the game. I contact today morning my local EA Support, and he couldn't say anything about this issue. So far as I know the game should be available at 07.03.2013 00:01, but I can't download the game.

    Stephen Give me just one minute to check this for you.

    you Okay thank you very much.

    Stephen Did you receive a code to redeem Róbert?

    you Not yet

    Stephen Thank you

    Stephen Ok stay with me on this .

    StephenI really am sorry Róbert, there is a delay in the issuing of the code , I really am sorry , I know this won't help but the order has been processed there is just a delay in the code being issued , we are looking into this for our customers.

    Stephen I can only apologise for the delay.

    you And what does it mean? When can I get my code?

    Stephen We are currently working to resolve this Róbert. I don't have a timeframe at the moment. I would hope it is not much longer. I really am sorry.

    you So far as I know UK is starting today midnight.

    Stephen I would hope so Róbert, I don't want to give you false information but from the order it appears to be a delay . There is no issue with the actual order.