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#53989
na ezt írta vissza a support:
Hello,
A staff member has replied to your question:
Hello,
Thank you for contacting Steam Support.
Thank you for taking the time to report the issue. We apologize for the inconvenience.
Additional keys are now available for Grand Theft Auto IV.
You can find your CD Key by right-clicking on the game in your Library and selecting 'View Game CD Key'.
Please be aware that if you are unable to see your entire key at once, the product column, as well as the window itself, can both be resized. The column can be widened by dragging the black bar next to "Product Code", and the window can be resized by dragging on the bottom right corner where the white dots appear.
If the 'View Game CD Key' option is not available, you may need to verify the game files for this game.
Additionally, if you received a key on November 8th, your key may have been an Xbox Live Redeem Code. This may result in your key returning as invalid when redeeming the item through Steam. Your account and key have been updated to a valid Steam key at this time.
You will need to verify your game's cached files in order to update your game and receive the new key. We apologize for any confusion that may have resulted from this.
Please see the link below for instructions on how to do so.
Title: Verifying Game Cache Files (GCF)
Link: http://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
NOTE: If you are running in Windows Vista or Windows 7, you will need to ensure you are running Steam as Administrator. To do this, completely exit Steam, and right-click on the shortcut which you use to launch Steam and select "Run as Administrator."
If you continue to have difficulty or your key returns as invalid, further technical support for this title is handled by a third party support department - please follow the instructions below to contact the support provider to troubleshoot this issue:
Title: Contacting Games for Windows Live Support
Link: http://support.steampowered.com/kb_article.php?ref=8782-WECN-1190
If you have any further questions, please let us know.