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#12194
Na, az ide linkelt hsz-re meg is érkezett a Bio-s hsz:
General Discussion -> EU Testing - we need info! *UPDATED*
Quote:
Originally Posted by Scelerant
Please allow me to clear up a few things; those of us in Europe are not purely upset about our testing continuously being pushed for whatever reason Bioware decides to have the poor community managers give us....
I just wanted to take a moment to address this post. First off, I can appreciate the level headed logic you’ve used in crafting your response. This is obviously a hot topic and I can assure you the feedback being generated in this thread and the others on the matter is being taken on board. However, I wanted to address some of the points you’ve raised, just to clarify what I can, at this stage of the game.
Quote:
Originally Posted by Scelerant
Please allow me to clear up a few things; those of us in Europe are not purely upset about our testing continuously being pushed for whatever reason Bioware decides to have the poor community managers give us. We are upset because we as customers generally get a much poorer level of service despite paying more for both the game box and in terms of subscription fees (PS $15 does not equal 15 euro). This does not only include testing, but also in-game support, content updates and so on...
While I can understand where you’re coming from here, we haven’t announced monthly subscription costs as of yet and as such, it’s unfair to assume that your logic is correct. I’d love to be able to provide you with the precise information, but as it stands we’re not in a position to do so at this time. What I can say is that our pricing will fall into line with the expectations set by other subscription based MMO’s.
Secondly, to your point around in-game support, again, it’s unfair to assume that the level of in-game and update support will be inferior for the European players, considering that the game hasn’t launched yet. One thing that we can safely say is that global customer service is being handled from the office here in Ireland, which is of course in Europe.
I’ve also posted in the past how Star Wars: The Old Republic is intended to be a global service, where updates for the US/EU will happen as close as possible to each other, depending on when the downtime will be least disruptive in each region. So, we’re happy to set the expectation that the time between rolling out patches and new updates out to each region can be counted in hours, as opposed to days.
Quote:
Originally Posted by Scelerant
... Thus the neglect Bioware is demonstrating here, by having US weekend invites go out regardless of their invite problem...
The invite problem you’re referring to here was highlighted by the invites going out; it was not something we were aware of beforehand. I’m sure if you asked many of those caught up in the issue, it was frustrating for them and severely impacted their experience. Rest assured that had we known about the issue prior to sending the invites, there would have been a delay to them being sent and quite possibly we would have cancelled the Testing Weekend.
Quote:
Originally Posted by Scelerant
...Can those of us situated in Europe also expect “the smoothest launch ever” or are we relegated to a series of crashing servers both game and login, situated in Ireland that has connection capabilities far from what could be achieved by utilizing server centers in Holland, France or Germany that are placed along the backbone of European broadband structure?..
While no MMO in development can promise this, we are doing everything in our power on both sides of the pond to make sure the entire service runs smoothly at launch. Again, as this is being treated as a global service, you can expect the same level of quality to be applied across the board. As for our data centres, every option available to us was weighed up and we believe we’ve made the correct decision with their locations.
Again, I want to applaud your post and I hope that I’ve at least gone some way to correct any miscommunication that there may have been on the concerns you’ve raised.