Thank you for sending us your report concerning a violation of the Terms of Service. We appreciate your support in this issue. Since this report becomes confidential once we receive it, we are unable to inform you of the end result. Rest assured, we take every report very seriously and will ensure that proper action be taken.
For any additional concerns, feel free to contact us.
Yours,
EA World Wide Customer Support

Következő mail

Thank you for contacting us regarding the action that has been taken on your account. The sanction on your account is pertaining to the following violation:

-Promote, encourage or take part in any activity involving hacking, cracking, phishing, taking advantage of exploits or cheats and/or distribution of counterfeit software and/or virtual currency/items.

Having completed a thorough investigation into your account and the complaint that you have made, we must advise that your account was actioned correctly, in full compliance with our policies and procedures.

Following our review into the actions taken on your account we wish to confirm that we shall not be removing this ban from your account, nor will we be pursuing this issue any further at this time.

Thank you for bringing this matter to our attention. As a valued customer, your feedback is very important to us.

Yours sincerely,

Thierry
EA Customer Service