EA REP: Hi, my name is Shane. How may I help you?
To♏onor: Hello, I might have an issue. I'm not really sure how, but yesterday someone broke into my Battlefield Heroes account, and did a reset on my email/password. Could you help me to retreive the account?
sure
EA REP: may I've your hero name and your email account.
To♏onor: Hősöd neve / acc neve. I might also add that this guy not olny broke into my Battlefield Heroes account, but he also stole my global EA account, since I can't even log in. And I had much money invested in this game through the microtransaction system.
EA REP: Is this your hero name ?
To♏onor: <acc neve>
EA REP: I need the one of your hero name that was on your account.
To♏onor: ok
To♏onor: <hős neve>
EA REP: may I've your email account on which this hero was created.
EA REP: may I've your date of birth which you've listed on your account at the time of creation
To♏onor: Hmm... If I remember it right, I entered my original birth date (well hopefully. xD ) It was "ide írd a dátumot".
EA REP: its not matching
To♏onor: Ugh... Is there anyway we can bypass this part?
To♏onor: Or another way I could prove that the account is mine?
EA REP: no, because that is only the security question I've to ask
EA REP: no, because every thing can be changed except the date of birth
To♏onor: Are you sure? I had other games on the account, what I can verify with CD-keys.
EA REP: well in order to get you the account I only need the date of birth
To♏onor: Okay. To be honest, I don't remember the exact datebirth I entered. Maybe you could check it with this date for me: xx/xx/xxxx?
To♏onor: it's in DD/MM/YYYY format, in case of missunderstandings.
EA REP: no its not matching
EA REP: no, its in yyyy/mm/dd, but the one you are providing is not matching.
To♏onor: Crud. Any other idea or chance that I could retreive the email? Or is this implying that I spent over 200 euros into an account what I can't even use anymore?
EA REP: unfortunately I'm unable to assist you with out the correct date of bith
EA REP: *birth
To♏onor: Well, a shame. :< Thx for your support though. Goodbye.
Tibi: Its not matching.
Shane: and I'm sorry to say this, I'm unable to assist you from our end.