if you're having any issues with Civilization VI or run into a bug, please contact 2K Support. Although we will be monitoring our Steam and 2K Forums, and our social media accounts, the best way to get an issue resolved is to let 2K Support know.

Please contact 2K Support at the link below.

http://2kgam.es/helpme2k

Thanks again, and enjoy playing Civilization VI!

also you can check whatever official advice for the game 2K Support have posted, at http://support.2k.com/hc/en-us/sections/206390527-Civilization-VI