Informatika és tudomány

  • MrRAP
    #32614
    Csá all!
    Valaki meg tudna fogalmazni egy választ Angolul erre a levélre? (az adatok helyét csillagozátok ki)

    Hey there,

    I’m really sorry I couldn’t reach you earlier, Due to the high ticket queue status our response time was increased. Rest assured we are doing our best to speed up this process and get in touch with players as soon as possible. Hopefully your next petition will be answered in more reasonable time. I appreciate your patience and understanding. In the meantime please take a look at answer which I prepared for you to resolve your problem.

    If you are getting error “login failed” while trying to access your account, definitely cause of this is authenticator.

    You will need to reply to this ticket with the Answer to your Secret Question and the Serial Code of your Battle.net Authenticator currently registered to your account. Please submit the information in the form of a text document file (such as Notepad), as an attachment to your reply (for security reasons, we ask that you do not write these in the main body of your reply).

    If you are not able to provide both of these items of information, you will need to submit your information by visiting the following link:
    https://eu.battle.net/account/support/remove-authenticator.html

    Above steps will allow you to remove authenticator and gain access to your account once again. This won’t disable your authenticator permanently, just remove it from account.

    As for Error 315300 – If you’re sure you’re typing your correct account information, check to make sure no additional spaces were added before or after your email address, as this error means that details enter are incorrect.

    If you have any additional questions or concerns, please reply to this ticket and we’ll get back to you as soon as possible.

    Regards,

    XenomeratH
    English Game Master Team
    Blizzard Europe