Thank you for contacting Vivendi Universal Game's technical support. In efforts resolve the issue that you are having, please follow these instructions.
We need: (attach to email) NO .RAR files
1)A jpg Picture of the actual CD/CASE/BOX,
2)A picture of the CD KEY
3)A picture of your receipt if purchased in the within the last 90 days, so we may better help you. We will then verify and reissue CD-Keys accordingly.
Please include all messages when replying this is a automated reply. do not send duplicate emails if you already recieved this we will get to your email accordingly.